Hi, Mr. Easter: It may be the case that the site needs to be checked in general. I could have sworn that I saw extra items on the upgrade list (yesterday) that we should not have access to. Don't worry, I didn't download 'em. It may be that BMC should get a QA group together to do some final testing on the support/download/upgrade/knowledge base site altogether. On a positive note, the improvements have been noticeable, since it's initial release this fall. Thanks, Michelle ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, December 01, 2006 4:34 PM To: [email protected] Subject: Re: Dumb question? Is Remedy for ITSP 4.0 free? ** IT for Service Provider licenses are not free. In checking Upgrade Central, it appears that ITSP 4.0 is being listed under the Group/Name of AR System for some reason. Have you recently purchased Service Desk under your contract ID - or is your contract for AR System only? -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen Sent: Friday, December 01, 2006 2:02 PM To: [email protected] Subject: Re: Dumb question? Is Remedy for ITSP 4.0 free? ** The reason that I ask is that it appears in my Support Download at the Remedy / BMC site. I think I would have remembered purchasing it. On 12/1/06, Geoffrey Endresen <[EMAIL PROTECTED]> wrote: I know that I've had my head in the sand or I'm just coming up for air... Nevertheless. Is Remedy for IT Service Providers free for use or does it have extra licensing costs? Thanks, -Geoff Endresen __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
