Hmmmm. We're running 6.0.1, patch 1497 and didn't have this issue. I just
double-checked our default values - none were disturbed. It's an active
archive that's been running for months.
We have other archive issues, but don't seem to have this one.
To paraphrase (for clarity) - you're saying that if you enable archive on a
form, Remedy removes default values on the main/source form.
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
"Lucero, Michelle
- IST contractor" To: [email protected]
<Michelle.Lucero@ cc:
MKCORP.COM> Subject: Re: Archiving Data in
Remedy
Sent by: "Action
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG>
12/04/2006 09:45
Please respond to
arslist
Much to our surprise that bug also exists in ARS 6.3 at least up to
patch 13. We're now on patch 18. Somewhere between 13 and 18 it was
fixed.
Michelle
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of msb *****
Sent: Monday, December 04, 2006 12:13 AM
To: [email protected]
Subject: Re: Archiving Data in Remedy
There is a big bug in ARS 6.0.1 archiving.
As soon as you enable archiving on a form and the archive form is
generated
by ARS, all the default values on all fields of the original form are
blanked out permanently !!!
I think it was fixed in Patch 1491...
Regards,
Murtuza.
>From: Richard Crosby <[EMAIL PROTECTED]>
>Reply-To: [email protected]
>To: [email protected]
>Subject: Re: Archiving Data in Remedy
>Date: Fri, 1 Dec 2006 08:07:53 -0800
>
>To me, the biggest pitfall is that there is only one thread for
>escalations. This is problematic if you use escalations for other
>processes (such as notifications, record clean-up/deletion, etc) that
>fight for an open escalation thread. In this case, proper table
>indexing, archiving/record deletion time staggering and database
>performance tweaks will all help alleviate some pain.
>
>
>
>Thank you,
>
>
>
>Richard Crosby
>
>Starbucks Coffee Company | Information Technology
>
>| [EMAIL PROTECTED] | (206) 318-4614
>
>
>
>One day your ship will come in, but you'll be at the airport.
>
>
>
>
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