YES! I had to test it, just to make sure I wasn't imagining things. I believe there are about 60+ default values on the HPD:HelpDesk form. After turning on archiving it removed all but four of them on the original form.
I repeated the same test, by reimporting a "good copy" of the form back into the dev environment. Turned on archiving, and it happened again. Let me see if I can find the bug number.... Found it. It was fixed and listed in the Release Notes for ARS Server 6.3 patch 17. SW00223771 Copy to archive drops all default values for fields except for the system field. Hope that helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Monday, December 04, 2006 9:08 AM To: [email protected] Subject: Re: Archiving Data in Remedy Hmmmm. We're running 6.0.1, patch 1497 and didn't have this issue. I just double-checked our default values - none were disturbed. It's an active archive that's been running for months. We have other archive issues, but don't seem to have this one. To paraphrase (for clarity) - you're saying that if you enable archive on a form, Remedy removes default values on the main/source form. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Lucero, Michelle - IST contractor" To: [email protected] <Michelle.Lucero@ cc: MKCORP.COM> Subject: Re: Archiving Data in Remedy Sent by: "Action Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 12/04/2006 09:45 Please respond to arslist Much to our surprise that bug also exists in ARS 6.3 at least up to patch 13. We're now on patch 18. Somewhere between 13 and 18 it was fixed. Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of msb ***** Sent: Monday, December 04, 2006 12:13 AM To: [email protected] Subject: Re: Archiving Data in Remedy There is a big bug in ARS 6.0.1 archiving. As soon as you enable archiving on a form and the archive form is generated by ARS, all the default values on all fields of the original form are blanked out permanently !!! I think it was fixed in Patch 1491... Regards, Murtuza. >From: Richard Crosby <[EMAIL PROTECTED]> >Reply-To: [email protected] >To: [email protected] >Subject: Re: Archiving Data in Remedy >Date: Fri, 1 Dec 2006 08:07:53 -0800 > >To me, the biggest pitfall is that there is only one thread for >escalations. This is problematic if you use escalations for other >processes (such as notifications, record clean-up/deletion, etc) that >fight for an open escalation thread. In this case, proper table >indexing, archiving/record deletion time staggering and database >performance tweaks will all help alleviate some pain. > > > >Thank you, > > > >Richard Crosby > >Starbucks Coffee Company | Information Technology > >| [EMAIL PROTECTED] | (206) 318-4614 > > > >One day your ship will come in, but you'll be at the airport. > > > > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" _________________________________________________________________ Don't just search. Find. Check out the new MSN Search! http://search.msn.click-url.com/go/onm00200636ave/direct/01/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
