You could just create an escalation on the AR System Email Messages form that looks for any outgoing messages to that user with that specific subject and/or content, and copy it to a new outgoing message with the second "To" address.
-Aaron * Phone: (610) 722-4486 * Fax: (610) 993-2689 * Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, December 05, 2006 11:42 AM To: [email protected] Subject: Re: Need email engine to reply to multiple email addresses for one user only Not sure if this user is using Outlook but if he/she is I would suggest that they setup a Rule so that an email from the Remedy system with a certain text or subject would get forwarded to the other user. Even if there is a special way of getting the email engine to do this, I think it is much more easily solved for this one user to setup a rule on their outlook to forward the message to the additional address. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni) Sent: Tuesday, December 05, 2006 11:36 AM To: [email protected] Subject: Need email engine to reply to multiple email addresses for one user only ** We have many systems sending emails into the Remedy email engine to create tickets. Currently we have just one incoming and one outgoing mailbox to handle everything. Successful submission generates a Reply To email to the requester. However, I now have one user who needs to continue receiving the standard reply message himself but also needs that same reply to go to one additional email address...only for tickets created from his system. Can anyone suggest how to tackle this? Would it be a new set of mailboxes specific for that system? If so, how do you specify when to use which set of mailboxes? I've been studying the email engine manual but not getting a clear picture of how to do this. Any help would be appreciated! ARS 6.3 P018 Oracle 9.6.2 AIX 6.2 Jenni Wacholz 480-445-2517 Remedy Administrator Coventry Health Care Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
