Thanks, Sandra! Perhaps that is the right way to go. I could create an email template specific for this user's system and control the format that way. This is probably the simplest and most straightforward way to do it.
Jenni Wacholz 480-445-2517 Remedy Administrator Coventry Health Care -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, December 05, 2006 9:47 AM To: [email protected] Subject: Re: Need email engine to reply to multiple email addresses for one user only (U) UNCLASSIFIED We also have just one incoming and one outgoing mailbox to handle everything but have Filters in place with specific "Run If"s that handle email notifications similar to what you are suggesting. Let me know if you want more details or an example. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni) Sent: Tuesday, December 05, 2006 11:36 AM To: [email protected] Subject: Need email engine to reply to multiple email addresses for one user only ** We have many systems sending emails into the Remedy email engine to create tickets. Currently we have just one incoming and one outgoing mailbox to handle everything. Successful submission generates a Reply To email to the requester. However, I now have one user who needs to continue receiving the standard reply message himself but also needs that same reply to go to one additional email address...only for tickets created from his system. Can anyone suggest how to tackle this? Would it be a new set of mailboxes specific for that system? If so, how do you specify when to use which set of mailboxes? I've been studying the email engine manual but not getting a clear picture of how to do this. Any help would be appreciated! ARS 6.3 P018 Oracle 9.6.2 AIX 6.2 Jenni Wacholz 480-445-2517 Remedy Administrator Coventry Health Care Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Email Confidentiality Notice: The information contained in this transmission is confidential, proprietary or privileged and may be subject to protection under the law, including the Health Insurance Portability and Accountability Act (HIPAA). The message is intended for the sole use of the individual or entity to whom it is addressed. If you are not the intended recipient, you are notified that any use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalties. If you received this transmission in error, please contact the sender immediately by replying to this email and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
