Must love your users, Must love your users.
You could also try using a filter on the AR System Email Messages form to manipulate the TO: field or delete the record all together. I have used this in my dev environment to route all emails to myself that were not sent to me or users who have been specifically configured to receive emails while testing. Jason _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, December 07, 2006 11:39 AM To: [email protected] Subject: Re: Question about Groups ** Hmmm...several suggestions come to mind, most of which involve the creative use of a pen or other sharp office utensils. But seriously... The easy way would be to disable the filters that send out the notifications, and make copies of them with this group exempted from the Run If qualification. Not exactly recommended process, but it would get them off your back. The more difficult (but proper) way would be to get your manager to tell their manager to have his/her people use the product as intended, or they can find budget for your time to make the necessary modifications to the system to accommodate them. That would put a stop to that nonsense right then and there, if only more managers were willing to do that. Rick On 12/7/06, Heynewgirl <[EMAIL PROTECTED]> wrote: I have a problem that many of you might find easy. But I am stumped. In my environment we do not have queue managers. All the tickets go thru the help desk. In late August I loaded 6.3 onto a new server. When we were running our previous version ( 5.5), rules were turned off so that basically anyone could assign tickets to any group or any person. Now that we have 6.3 we are using the system basically the way it should. So I have this group that is complaining about this entire situation. They are not in Helpdesk but are demanding that they be able to submit tickets to other groups but do not want to get the "spam". All of our other users who use the tool get all the email's and if they dont want them then they just set a rule on their email. Not this group. Soooo ...sorry this is boring huh...ok i will hurry. So I added them to one of the main groups that we have and the manager said that that would do. She just 1. doesnt want to get any email from this group. 2. does not want to show up in the new groups dropdown.. 3. continue gettting email from her own 2 groups. whew..... So... do you think anyone can give me some guidance... Thanks Katherine ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
