We had a similar situation, although not quite as complex as yours. If your manager does not want to get email from the new group (1) and does not want to show up in the group drop-down (2), why is the manager in that group?
1. doesnt want to get any email from this group. 2. does not want to show up in the new groups dropdown.. 3. continue gettting email from her own 2 groups. I think the best way is to setup Distribution groups in your email system. Depending on the number of groups you have (we have 78). Then set Remedy to email those groups in the filters. This way you can control who gets emailed in the distribution groups. Of course, if you have a higher turn-over of personnel, these groups will have to be updated as new hires and turn-overs happen. Another option is to setup (as we did) a user that is duplicating the Group name. In other words, for a group called "XYZ-Group" you also have a user called "XYZ-Group". It's amazing how well this worked, as this users although not in any groups, the email works for your request #1, 2 and 3 if you pull the manager out of that one group, or not create a user for that one group that the manager is in. Good luck. Nick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Thursday, December 07, 2006 11:27 AM To: [email protected] Subject: Question about Groups I have a problem that many of you might find easy. But I am stumped. In my environment we do not have queue managers. All the tickets go thru the help desk. In late August I loaded 6.3 onto a new server. When we were running our previous version ( 5.5), rules were turned off so that basically anyone could assign tickets to any group or any person. Now that we have 6.3 we are using the system basically the way it should. So I have this group that is complaining about this entire situation. They are not in Helpdesk but are demanding that they be able to submit tickets to other groups but do not want to get the "spam". All of our other users who use the tool get all the email's and if they dont want them then they just set a rule on their email. Not this group. Soooo ...sorry this is boring huh...ok i will hurry. So I added them to one of the main groups that we have and the manager said that that would do. She just 1. doesnt want to get any email from this group. 2. does not want to show up in the new groups dropdown.. 3. continue gettting email from her own 2 groups. whew..... So... do you think anyone can give me some guidance... Thanks Katherine ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
