Now thats a different ballgame.. you are talking about an application upgrade too. For application upgrades now you have upgrade scripts that do that. My earlier response on this thread was specifically addressing only the ARS Server upgrade...
Rgds Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, December 12, 2006 8:23:19 PM Subject: Re: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? ** Hi Joe, suppose that it's a new setup that we choose and we intend to import all open cases from the previous version from another server. So can I set the case no+ to be the same as the cases from the previous version? From: Action Request System discussion list(ARSList) [mailto: [email protected] ] On Behalf Of Joe DeSouza Sent: Tuesday, 12 December, 2006 22:26 To: [email protected] Subject: Re: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? I usually suggest an upgrade on the current server unless thats not possible because of the server OS version incompatibility to the version of the ARS you need to upgrade to. Or an incompatible DB version on current prod. Its easier otherwise to upgrade the current system assuming you do have the luxury of having a couple of hours of downtime, while simultaneously preparing the new servers by installing the version of the ARS needed there. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: "Carter, Craig J Civ ARPC/DPD" <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, December 12, 2006 9:09:15 AM Subject: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? ** We need to move our production system to new servers. We’re currently running ARS 6.3 P16, SQL Server 2000. Our choices are either to install 7.0.1 new and migrate all of our apps and data or copy the database over and upgrade to version 7. Personally, I’d prefer to install fresh and migrate to get rid of old forms, workflow, and apps. Those of you with experience have any recommendations? Currently, the plan is to install everything fresh (SQL Server 2005, ARS 7.0.1) and migrate CSS and customer apps and data. We have a 5.6 version of ITSM installed that we have not used so we would like to get rid of that and either go with a newer version of ITSM or not install it at all. We also need to install DSO along with a backup database server. //SIGNED// Craig Carter ____________________________________________________________________________________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail beta. http://new.mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
