You can do also do it by setting the env variable ARSNONROOTINSTALL=TRUE and exporting it into your non root users environment. Make sure the non root user has got all the Oracle environment for the oracle client, and you are able to sqlplus into Oracle and access the DB server.
You would need a one time root access or permission to sudo, to move catalog files into the suggested directory during the install and then to modify / append the rpc file in the /etc directory. Before starting the install, using root or sudo previllages, create the installation directory, and give it full ownership to the non root user that you will be using to run the AR System deamons.. you would also need to create the folder arsystem under the /etc directory, and give the non root user full access to this folder as well. Lastly (optional) you would need root previllages to change the startup file to automatically start the AR Server using the non root user. This step is optional depending on whether or not you want it in the startup... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Dwayne Martin <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, December 7, 2006 2:27:54 PM Subject: Re: ARS 7.0 Install as non-root user I am planning to install ARS 7.0.01 as non-root on a Red-Hat Linux server (Oracle 10 db). I came upon the exchange shown below, which suggests installing as root, then changing the object ownerships afterwards. The only disadvantage I see is that I would need to get root permissions, which I don’t normally have. Has anyone succeed in installing ARS 7 as non-root on a Unix or Linux platform? Does anyone have any additional advice to offer? Dwayne Martin James Madison University ******* previous exchange ************* Date: Tue, 25 Jul 2006 11:47:14 -0400 Reply-To: [email protected] Sender: "Action Request System discussion list(ARSList)" <[email protected]> From: Kevin Shaffer <[EMAIL PROTECTED]> Subject: ARS 7.0 Install as non-root user Content-Type: text/plain; charset="iso-8859-1" We are unable to get 7.0 to install successfully as a non-root user, however it works fine installing as a root user. Has anyone successfully installed ARS 7.0, ITSM 7.0 and CMDB as root user and then converted it after the install to run as non-root. Any gotchas or recommendations. Is there a list of all files that need updated? I have pulled the KB's off the web site, but they all are outdated. I am more interested in experience doing this with 7.x. TIA Kevin ************** From: Dave Zifchock <[EMAIL PROTECTED]> Subject: Re: ARS 7.0 Install as non-root user Kevin, Every install I have made has been as the root user and converted over to a non-root user. On HPUX, I would just chown the <remedy install dir> and the /etc/arsystem and /etc/arinstall directories and it ran without any flaws. Just make sure you shut down all of your current ARS processes and then change the permissions. ******************* Subject: Re: ARS 7.0 Install as non-root user In-Reply-To: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Disposition: inline See my other thread, entitled "ARS 7.0 p001 Install Issues" This was done as non-root What problem are you having Axton Grams ************* From: Axton Grams <[EMAIL PROTECTED]> Subject: ARS 7.0 p001 Install Issues Content-Type: text/plain; charset=ISO-8859-1 Has anyone successfully installed ARServer 7.0 p001 with all languages in the following environment: - Solaris 9 - Oracle 10g client - Remote Oracle 9.2 db (unicode) - non-root install - new install The installer crashes at the beginning of the import of the FB forms, stating dbVersion is an invalid operator. Other relevant install settings: - all languages - new install - area plugin - no portmapper - webservices plugin - all other plugins/daemons not installed (arsnmp, ardbc) - Solaris LANG en_US.UTF-8 - Oracle NLS_LANG american One thing I noticed is a whole bunch of arx import errors for the localized messages form, simply because of the number of records exceeds 2000. Thanks, Axton Grams From: Axton <[EMAIL PROTECTED]> Subject: Re: ARS 7.0 p001 Install Issues In-Reply-To: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Disposition: inline Here is the exact error. I reproduced it. Installing Flash Objects: Mon Jul 24 21:05:36 EDT 2006 ./ar_install: test: unknown operator dbVersion Looking at the install script, it looks like the installer dies at this point: In the stage 6 of the install script: 12299 # Import required and selected plugins 12300 ImportPlugins >>> 12301 ImportFlash Now in the importFlash function: 3279 ############################################################## 3280 # ImportFlash - Upgrade and import FlashObject Forms 3281 # 3282 ############################################################## 3283 ImportFlash() 3284 { 3285 lecho "Installing Flash Objects: `date` " 3286 lecho 3287 SAMPLE_FORMS="$INSTALL_DIR/samples/en" 3288 $CD $SAMPLE_FORMS 3289 >>> 3290 if [ ${DB_UPGRADE} -eq 1 -a ${ARS_VER} -lt 21 ]; then 3291 LoadSchemaWithRIK FlashForms "${IMPORT_MODE}" "${UPGRD_USER}" "${UPGRD_PASS}" 3292 if [ $? -ne 0 ]; then 3293 lecho "FlashForms failed to import." 3294 lecho "Problems encountered while importing the form FlashForms.def" 3295 lecho "Please refer to the log in $INSTALL_DIR/Logs/ for further details." 3296 else 3297 note "FlashForms successfully installed." 3298 fi 3299 fi From the output, I can tell that the first line of this function ran. In the ArEnvHistory file, these are the values of the vars used in the if statement: DB_UPGRADE=0 ARS_VER=select dbVersion from control Obviously the if statement can't handle the sql statement. Here is the diff to fix this (sloppy hack, for new installs only): [EMAIL PROTECTED]:/var/log/remedy/media/ars70p1/ars70p001/arsystem> diff -u ar_install.bak ar_install --- ar_install.bak Mon Jul 24 10:41:19 2006 +++ ar_install Mon Jul 24 21:36:28 2006 @@ -11780,6 +11785,7 @@ ############################################ # Stage 6 : Set up sample forms and Demo ############################################ +ARS_VER=0; export ARS_VER STAGE=6 LogOnly "Stage 6: `date`" if [ $FRESH_INSTALL -eq 1 ]; then Axton Grams Dwayne Martin Computing Support James Madison University ____________________________________________________________________________________ Want to start your own business? Learn how on Yahoo! 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