Can you define "Issues"? If you mean non-critical issues like questions, requests for information, etc., the Case Type value should take care of that. You may want to modify some of your workflow based on that, if you want to differentiate assignees, notifications, etc., because I don't think there is much OOB that makes that distinction.
You could build onto CM lite other functionality and features if you wanted to, if that would be more attractive than purchasing the application. As always, there are plusses and minuses to each scenario. Rick On 12/13/06, Holly Waterman <[EMAIL PROTECTED]> wrote:
I'm just now struggling with what the initial question in this thread... I use the Help Desk application, and have the free Change Management application available, right now... I've used CM a bit. How do you all track ISSUES, as opposed to problems (help desk tkts) or change requests, and have them clearly marked as such? I'm hoping to avoid a big $$$ layout (which buying the full-scale Change Management tool would likely involve, or buying one of the "Suites"). We're on ARS 6.03 running on Solaris/Unix. Help Desk app is at (only) 5.5, but soon to be updated thru 5.6 to 6.0. --------------------------------------------------------------------------- --------------------------- Holly Waterman Remedy Administrator/Developer Administrative Consulting Services Dartmouth College (603) 646-0443
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
