I'm just now struggling with what the initial question in this thread... I use the Help Desk application, and have the free Change Management application available, right now... I've used CM a bit.
How do you all track ISSUES, as opposed to problems (help desk tkts) or change requests, and have them clearly marked as such? I'm hoping to avoid a big $$$ layout (which buying the full-scale Change Management tool would likely involve, or buying one of the "Suites"). We're on ARS 6.03 running on Solaris/Unix. Help Desk app is at (only) 5.5, but soon to be updated thru 5.6 to 6.0. --------------------------------------------------------------------------- --------------------------- Holly Waterman Remedy Administrator/Developer Administrative Consulting Services Dartmouth College (603) 646-0443 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
