I have. Out of the box there is very little in the application to make it easy to use. It is a trigger based system . Maintenance of the Data structures is very time consuming. When I was working on integrations there were none defined. The integration that we attempted was a Remedy run without macro and a line command executable back to TeamTrack that seemed to work ok . The initial setup was inexpensive but the modifications to make it useable were very very pricey. All of the ITIL functionality for this tool can be built in Remedy in a very short time with little to no expense on licenses.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye Sent: Wednesday, December 13, 2006 4:10 PM To: [email protected] Subject: Serena TeamTrack?? Anyone have experience with Serena TeamTrack? Good, Bad and Ugly (looking for mostly bad and ugly)? Customer looking at it for a ITIL compliant CM solution. Thanks for all input... Seth ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
