Rick, You may not have to recreate all of the forms you listed, since most of them come with the base product. Can you compare them side-by-side with your customized forms and see what the major changes are? Many customizations end up being cosmetic, and a lot of workflow can be reproduced by deduction or better, eliminated.
When I make massive modifications to a Remedy form, I'll add new views with my fields on them and leave the old ones alone so if someone ever has to go back, they can clearly see where I started. Your predecessor may have employed some documentation method you have yet to discover. You can trace forms and menus backward by enlisting the following manual process: Get out a legal pad. Write down the name of the Form and the field that's giving you problems. Open the Attributes on the field, write down its associated Menu. Open the Menu, write down its associated Form and Qualifications. While tedious, this process is guaranteed to work and you'll learn your system inside and out. Best of luck, J Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Thursday, December 14, 2006 9:24 PM To: [email protected] Subject: Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2) Jennifer, Thanks. First, I'm importing an entire HD 5.5 app that I inherited, so I have little to no history on changes that were made. Second, it's heavily customized, so anything could have happened on the way to its current state. Third, most of the app was imported successfully; most of the errors were with forms/menus. I could restore the 'Status' fields on the original server, perform the import, then change the 'Status' fields back on the destination server so that they work with workflow, but I'm not sure how to make a 'generic' copy. In any event, I'm trying to avoid recreating: CHG:Change CHG:Task HPD:Solutions SHR:ApplicationGroups SHR:Association SHR:Bulletin SHR:Categorization SHR:ConsolidatedList SHR:Contact SHR:Location SHR:People SHR:PersonalPreferences SHR:Survey SHR:Template SHRCFG:ConfigTmpIndex SLA:Measurement SLA:Rule Event Occurrence (I'm sitting here contemplating just how painful that would be!!) Anyway, Thanks again. rp Meyer, Jennifer wrote: > First two things to check, Rick, did you tell your import to "Import > In Place" or "Replace Objects on the Destination Server"? > > Second thing, I am guessing there are two things it doesn't like about > your Status field--as if you have changed two qualities, perhaps your > permissions and attributes. Have you ever exported your definition > files, mucked with the definition files as text, and reimported them? > It might not have given you an error at the time, but that could cause > it to blow up on the new server. > > Since it's throwing up all over your Request ID field, you have some > sort of ick that is messing up all your fields. Perhaps copy the > form, make the copy as generic as possible, export the form, then try > to import it. This may be a situation where it's just easier to > recreate the form on the new server. > > How many forms is this happening on, and have any of your imports > succeeded? > > Jennifer Meyer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips > Sent: Thursday, December 14, 2006 5:35 PM > To: [email protected] > Subject: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part > 2) > > I am attempting to import over a dozen heavily modified HD 5.5 forms > from a .def file onto another 5.1.2/HD 5.5 server, overwriting a clean > HD 5.5 install. > > Rec'ing the same ARERROR 405: > > A core definition from the definition file is incorrect: (1) : : > (ARERR 405) > A core definition from the definition file is incorrect: (7) : : > (ARERR 405) > A core definition from the definition file is incorrect: (7) : : > (ARERR 405) > > on over a dozen core HD forms (SHR:Categorization, > SHR:ConsolidatedList, > etc.) > > Any ideas why the errors? Why an error twice on 'status' (7)? > > Any help appreciated, > > Rick > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
