I know I missed alot of names but so far all that are being mentioned I
definitely agree with. They all deserve a big Thank You for the great job that
they do, and have always done. There are 2 more who had always been there for
us, though they have left. Janet Lewis who was absolutely the best manager they
ever had IMHO, and Mark Dooling who was a close second. This is not to say that
Georgeann Beville isn't doing a great job filling those shoes, she's been
terrific. I can only imagine that its been even tougher for her being in her
position during the transitions and policy changes. Hats off to her.
In regards to the policy changes that may seem disagreeable to some
(myself included at times),
BMC's changes are not malicious or vindictive, they are in part, simply avenues
of revenue that in the past were not tapped or not realized. It's a different
mind set than what we are used to, however it's not bad, just different. BMC
took a risk on buying Remedy from Peregrine. I'm sure they have found many
unhappy surprises along the way. The purchase no doubt raised their overhead
considerably, but they took the risk. Not out of the goodness of their hearts,
no one would, or did. They did so because they are entrepreneurs and did so at
the expectation of making a profit, which is not a dirty word by the way. They
have tried to be accommodating, and still are when its really needed. Yes,
things have changed, some for good, some for not so good thats pretty much how
liife changes in general. Expecting BMC to run Remedy like it was an entirely
seperate entity just isn't realistic, it needs to work within their current
business infrastructure.
Anyways, thats my 2 cents.
Best Regards,
Tom
----- Original Message -----
From: Tony Worthington
Date: Tuesday, December 19, 2006 8:14 am
Subject: Re: BMC Support Doesn't
To: [email protected]
> I second Grace, Virginia and Barbara V. And you can't forget
> Doug Reif...
> (and the other Doug) ;-)
>
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> "Pickering, Christopher"
>
> Sent by: "Action Request System discussion list(ARSList)"
>
> 12/11/2006 10:53 AM
> Please respond to
> [email protected]
>
>
> To
> [email protected]
> cc
>
> Subject
> Re: BMC Support Doesn't
>
>
>
>
>
>
> **
> AMEN to that. Virginia in Servers and Grace in Licenses to add
> a couple
> more.
>
> C
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Monday, December 11, 2006 11:50 AM
> To: [email protected]
> Subject: Re: BMC Support Doesn't
>
> **
> Add to that list Chris Pettibon, Jesse Richardson, Rich Denman,
> Jane
> Stuckey, Derek Bennett, and Bamba - all very knowledgeable and
> helpful
> folks. That's not a complete list, and I apologize to those
> whose names
> my brain is too feeble to still remember, but the point is that
> the
> problem isn't that there aren't good people IN support. The
> problem is
> that there don't seem to be good policies coming from BMC to
> allow Remedy
> support to be as good as it could be.
>
> Viva la ARSList!
>
> Rick
>
> On 12/11/06, Joe DeSouza wrote:
> **
> I sort of agree here but there are just these certain
> individuals at
> Remedy support I don't mind dealing with as my experience with
> them has
> been more than satisfactory. To name a couple, I think Alfred
> from the
> Server Support team is one of their most brilliant server
> resources, and
> recently I had a very pleasant experience with Barbara from the
> application support team.. I think both of them are based in
> California..
>
> If Alfred and Barbara are reading this, keep it up, you guys rock!
>
> Cheers
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
> ----- Original Message ----
> From: "Meyer, Jennifer" < [EMAIL PROTECTED]>
> To: [email protected]
> Sent: Monday, December 11, 2006 10:37:01 AM
> Subject: Re: BMC Support Doesn't
>
> Gee, Barry, I've noticed that, too.
>
> At my last position, we kept a running total on our whiteboard. Every
> time we called support, we logged who actually solved the
> problem, our
> admin team or theirs. Their team remained with a 0 total.
>
> Come to think of it, I don't actually call BMC support: I'm just plain
> turned off. If our morale is low, how must the former Remedy
> personnel's be?
>
> J Meyer
>
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Barry Lindstrom
> Sent: Monday, December 11, 2006 10:25 AM
> To: [email protected]
> Subject: Re: OT-RE: BMC SupportWeb is GARBAGE
>
> Gee...If this is Off Topic, what is on?
>
> The web site may suck, but it's the changes to the underlying support
> organization that concern me.
>
> I used to(pre BMC Userworld 06) be able to pick up the phone and
> call
> Remedy tech support with a 50/50 chance of getting an answer to my
> question. AND, if I the person on the other end of the phone didn't
> have the answer, they took it as a personal challenge to find somebody
> who knew and get that info back to me.
>
> The first time I called BMC Tech Support(post BMC Userworld 06),
> I got a
> BMC support person that didn't seem to understand the issue and didn't
> seem to care about finding an answer.
>
> I tried a second time about a month later with the same result.
>
> Since it appears the players behind "Remedy" tech support are
> now so BMC
> centric that they can't support us, the value of this forum has just
> increased exponentially. Perhaps, it's time for an ARSList IPO.
>
> Barry Lindstrom
> Certifiable ARJ
> __20060125_______________________This posting was submitted with
> HTML in
> it___
> __20060125_______________________This posting was submitted with
> HTML in
> it___
>
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