Hi,
It seems very bad from a floating license perspective.
It also seems bad from a performance perspective to keep running a refresh
every 3 seconds...
It would be interesting to create workflow to disable this auto refresh when
the form is not the topmost form.
It seems better if the worklog was refreshed when a change occurs rather than
every three seconds. The only problem is if someone else adds worklog entries
to the ticket you are viewing.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi List,
>
> I began to work on upgrading system to remedy 8 and found on our development
> environment that that after user opened the Change or Incident screen, system
> began to run the auto-refresh on certain table fields every 3 seconds. The
> Change screen refreshes the approval table, HPD refreshes the work log.
>
> After user goes back to the Home (overview console) after “visiting” the
> Change and Incident tickets, the corresponding active links keep running even
> though there are no Incident and Change forms on the screen.
>
> Advantage: licenses would never get expired so information on the screen stays
> forever.
> Problems:
>
> 1. The user and applications licenses would never be released after 1-2
> hours as it was working on remedy 7.5 and previous versions.
> Is this by design? But it means that companies would have to purchase much
> more licenses for 8.x than it required for previous remedy versions.
>
>
> 2. I would think that there is an unreasonable load on the system.
>
> Any recommendations. I have the latest version 8.1.02 that supposed to fix all
> license issues, but seems didn’t.
>
>
> Regards,
> Mike
>
>
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