Review the new UDM capability. I thought that BMC was going to add an update
feature similar to Effective Technologies.
-----Original Message-----
From: William Rentfrow <wrentf...@stratacominc.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, May 11, 2015 3:49 pm
Subject: Re: How to mass update people?
**
I'm trying to avoid that :) I can easily log what gets updated when you
manually change a people record, but there's WAY too much room for error.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh
Sent: Monday, May 11, 2015 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to mass update people?
**
You can do this by running escalations and filters but this would require lots
of checks and validations
From: William Rentfrow
Sent: 12-05-2015 12:42 AM
To: arslist@ARSLIST.ORG
Subject: How to mass update people?
**
Hi -
This is ARS/ITSM 8.01.02. Platform, etc, not relevant at this time.
We are pursuing a new configuration for multi-tenancy. We've worked with BMC
and this actually works quite well in our proof of concept. So far we have...
1. Added MFS+FTS search to Corporate ID in the People form
2. Configured new operating companies x 6.
3. Created support groups under those companies
4. All People (including all support staff) have their People "General"
tab company set to "Company 1".
5. All support staff have access restrictions to which company support
incidents they can see (no one except admins have unrestricted access).
(it should be noted that the system was configured so the companies under #2
were made support companies for Company 1 - check the support company
association form for more info).
So now my problem is simply procedural - I need to update 450+ users and change
the following:
· Access restrictions - users get assigned to one or more companies,
old company is removed
· Group Assignment - users need to get removed from current groups and
put into new groups
I do have the group of users affected, so I suspect this is possible. Is there
some way to do this with the DMT?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
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