This option would come in handy in regards to Surveys. Ive heard from my process owner indicating that he believes more people will send a survey on their ticket if they could simply reply for the survey on the email itself as opposed to going to the Mid Tier, login with their credentials, and filling out the fields with their feedback. This way its simple and easy for the user to provide their feedback and you dont have to worry about authenticating the user into Remedy in a secure way. I think that is the main motivation for setting up voting buttons on a Outlook email sent from Remedy.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, December 19, 2006 1:40 PM To: [email protected] Subject: Re: Voting option when sending mails ** That's still dangerous because you are sending the password and username in clear text (I assume you are using an http get, providing the parameters in the url). Axton Grams On 12/19/06, Heider, Stephen <[EMAIL PROTECTED]> wrote: ** In the example I gave in my post from a few minutes ago, users must enter their password in a password field in the email form. The password and username are verified by the web app [that receives the user's post] prior to accepting it. Stephen ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, December 19, 2006 1:24 PM To: [email protected] Subject: Re: Voting option when sending mails ** It's possible but not recommended. Email's with a method that allows unauthenticated actions is a ripe for abuse. Why not redirect them to a mid-tier page where they can be authenticated and take their action? Axton Grams On 12/19/06, Sashi M <[EMAIL PROTECTED]> wrote: ** Hi, I need to have voting option (Buttons for Approved / Rejected) while sending mails from Remedy. Is it possible to have? If yes, can you please tell how it can be done? Thanks & Regards, Sashi __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
