Ok, so I have moved from my lovely bug free and VERY customized Helpdesk 4.03 to the new and very different Helpdesk 6.0
I very carefully moved my customizations over, fields Als, Filters etc. Noticed that the "ListMyGroups Open Cases" and "ListMyOpen Cases" buttons were not on the toolbar the way they used to be. I found the Active links in my install and added menu bar items and buttons etc... The workflow didn't work. Contacted Technical Support (got someone who REALLY knows her stuff) and she told me that the workflow wasn't part of Helpdesk 6.0 I sent her back the active links from my install and she sent me back the following: "The functionality you're looking at was removed from the application, however engineering missed removing the active links." Unbelievable... Remedy took away some really great functionality! She sent me back the Active Links fixed so I can re-install them and my users will be happy again! Gotta love the Technical Support people who KNOW their systems! Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
