I went through that same upgrade in August (4.03 -> 6) and thought it was odd that there were no menu bar items. I just added the menu bar items and some buttons to my orphaned ALs and went on my way.
Thanks for the background on that one and for the reminder that I need to do this on my new install of ITSM 6 that isn't in production yet. Jason -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, December 19, 2006 2:05 PM To: [email protected] Subject: OT-Funny WorkFlow Issue Ok, so I have moved from my lovely bug free and VERY customized Helpdesk 4.03 to the new and very different Helpdesk 6.0 I very carefully moved my customizations over, fields Als, Filters etc. Noticed that the "ListMyGroups Open Cases" and "ListMyOpen Cases" buttons were not on the toolbar the way they used to be. I found the Active links in my install and added menu bar items and buttons etc... The workflow didn't work. Contacted Technical Support (got someone who REALLY knows her stuff) and she told me that the workflow wasn't part of Helpdesk 6.0 I sent her back the active links from my install and she sent me back the following: "The functionality you're looking at was removed from the application, however engineering missed removing the active links." Unbelievable... Remedy took away some really great functionality! She sent me back the Active Links fixed so I can re-install them and my users will be happy again! Gotta love the Technical Support people who KNOW their systems! Claire ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
