If a CTM:People record is created that includes a Remedy Login ID & Password, ITSM out of box workflow creates a User record. If a User record is added on the User form, no CTM:People record is created, i.e Demo is one example.
Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard....@bwc.state.oh.us Sent: Friday, June 19, 2015 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** It looks like the core AR form is being created but apparently the people/itsm record isn’t. Also, looks like there are many more itsm records than AR/user records. Doesn’t seem like the two are “talking” to each other… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, June 19, 2015 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: People missing??? ** As the User form is a core AR form? There's no out of box workflow to create a People record for it. However, if a People record is created, there is ITSM out of box workflow to create the people record. Perhaps you have some integration that is doing this? Sent from my iPhone On Jun 19, 2015, at 8:17 AM, richard....@bwc.state.oh.us <richard....@bwc.state.oh.us> wrote: ** We are on a 7.6.04 system and are running into a very strange situation. If I go into the System Admin screen and look under Applications/users the person has a record shown. However, if I go into IT Service Mgt/people/view there is no listing shown for that person. It looks like there are more records shown in the “people” screen than are shown in the system admin “users” screen. Any thoughts? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
smime.p7s
Description: S/MIME cryptographic signature
