I think you need to investigate any escalations/filters that do cleanups or modifications to your people data. Maybe some AD feed or HR system feed into Remedy and see if it is inadvertently deleting/changing records. I can see how there maybe more User records than People records but cannot see a "working" scenario where you have more People records than User records. As a test, if you find a People record that does not have a User record, can you try to login and see what this account can/cannot do? Hopefully by now you've found the culprit! Good luck.
On Friday, June 19, 2015 at 9:03:08 AM UTC-4, [email protected] wrote: > > ** > > It looks like the core AR form is being created but apparently the > people/itsm record isn’t. Also, looks like there are > > many more itsm records than AR/user records. Doesn’t seem like the two are > “talking” to each other… > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:>] *On Behalf Of *Tauf Chowdhury > *Sent:* Friday, June 19, 2015 8:39 AM > *To:* [email protected] <javascript:> > *Subject:* Re: People missing??? > > > > ** > > As the User form is a core AR form? There's no out of box workflow to > create a People record for it. However, if a People record is created, > there is ITSM out of box workflow to create the people record. > > Perhaps you have some integration that is doing this? > > Sent from my iPhone > > > On Jun 19, 2015, at 8:17 AM, [email protected] <javascript:> < > [email protected] <javascript:>> wrote: > > ** > > We are on a 7.6.04 system and are running into a very strange situation. > If I go into the System Admin screen and look under Applications/users > > the person has a record shown. However, if I go into IT Service > Mgt/people/view there is no listing shown for that person. It looks like > there are > > more records shown in the “people” screen than are shown in the system > admin “users” screen. Any thoughts? Thanks. > > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. Portions of this message may be confidential > under an exemption to Ohio's public records law or under a legal privilege. > If you have received this message in error or due to an unauthorized > transmission or interception, please delete all copies from your system > without disclosing, copying, or transmitting this message. _ARSlist: "Where > the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. Portions of this message may be confidential > under an exemption to Ohio's public records law or under a legal privilege. > If you have received this message in error or due to an unauthorized > transmission or interception, please delete all copies from your system > without disclosing, copying, or transmitting this message. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
