Hi Pat,

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Patrick Zandi
Sent: Wednesday, June 24, 2015 7:52 AM
To: [email protected]
Subject: Re: Linking HBSS and Remedy.

 

** 

HBSS events normally go to the Enterprise console like McAfee, CounterACT, RSA 
Archer, etc.. 

The console then communicats to the Remedy system via some plugin (theirs not 
BMC normally) and injects the ticket.

SIEM also would be another example with BEM/SIM / Patrol, etc.. 

Vendor specific.. 

Sometimes BMC does have the connector as well.. 

 

On Wed, Jun 24, 2015 at 10:43 AM, Stanley Feinstein <[email protected]> 
wrote:

** 

Hi Team,

 

Does anyone have a way to generate a Remedy ticket from an HBSS event?  Is that 
functionality part of HBSS? 

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

_ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

Patrick Zandi

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6037 / Virus Database: 4365/10089 - Release Date: 06/24/15


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