Actually, I stand corrected - the users can't assign to ANY groups. The lookup fails every single time.
William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: William Rentfrow Sent: Monday, July 06, 2015 7:59 PM To: [email protected] Subject: ARERR 306 - $MENU$ matching etc Importance: High We just went live with multi-tenancy. ITSM 8.1.02 Oracle/Linux. We have a number of new companies (6). People can see every support group under their company, but most are only granted access to one company. Most users are only in 1-2 groups out of a total of 42 between the 6 companies. When a user is in Group "A" but not group "B" and they create a new incident and try to assign it to group "B" We get this error: Value does not fall within the limits specified for the field : (Pattern - $MENU$) : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 306) Now obviously I know what this error normally means. But I am 100% sure the matching data is in the form. The menu is named CTM:SGP:SupportCompany which pulls directly from CTM:Support Groups, matching on the company. If the user assigns to a group they are in - it works. If another user who is in the company that failed above assigns it to their group - it works. It only ever fails when the agent is not a member of the support group they are assigning it to - which should be completely normal behavior. Anyone run into this? It's a giant mess. Users can't assign tickets. William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
