Just a thought here. Have you given the users who are getting the error Incident Master permission yet? I can't remember exactly if this will work with multi tenancy but if may be a good workaround until you get a root cause resolution- hope this helps- Jase Brandon
> On Jul 6, 2015, at 8:28 PM, William Rentfrow <wrentf...@stratacominc.com> > wrote: > > ** > Actually, I stand corrected - the users can't assign to ANY groups. The > lookup fails every single time. > > William Rentfrow > wrentf...@stratacominc.com > Office: 715-204-3061 or 701-232-5697x25 > Cell: 715-498-5056 > > From: William Rentfrow > Sent: Monday, July 06, 2015 7:59 PM > To: arslist@ARSLIST.ORG > Subject: ARERR 306 - $MENU$ matching etc > Importance: High > > We just went live with multi-tenancy. ITSM 8.1.02 Oracle/Linux. > > We have a number of new companies (6). People can see every support group > under their company, but most are only granted access to one company. > > Most users are only in 1-2 groups out of a total of 42 between the 6 > companies. > > When a user is in Group "A" but not group "B" and they create a new incident > and try to assign it to group "B" We get this error: > > Value does not fall within the limits specified for the field : > (Pattern - $MENU$) : HPD:Help Desk Assignment Log : Assigned Support Company > (ARERR 306) > > Now obviously I know what this error normally means. But I am 100% sure the > matching data is in the form. The menu is named CTM:SGP:SupportCompany > which pulls directly from CTM:Support Groups, matching on the company. > > If the user assigns to a group they are in - it works. > > If another user who is in the company that failed above assigns it to their > group - it works. > > It only ever fails when the agent is not a member of the support group they > are assigning it to - which should be completely normal behavior. > > Anyone run into this? It's a giant mess. Users can't assign tickets. > > > > > William Rentfrow > wrentf...@stratacominc.com > Office: 715-204-3061 or 701-232-5697x25 > Cell: 715-498-5056 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
