Good point. I will check.. On Fri, Jul 10, 2015, 3:01 PM Tauf Chowdhury <taufc...@gmail.com> wrote:
> ** > Key in the same fields you are trying to pass in the Incident > Interface_Create form and see if you're getting the error. If custom, it > may be looking all the way down to Product Name or some other fields. > > Sent from my iPhone > > On Jul 10, 2015, at 3:54 PM, Saji Philip <sphili...@gmail.com> wrote: > > ** > > Funny thing is, I did filter and active link logging and could not find > this error.. > > On Fri, Jul 10, 2015, 2:49 PM Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > >> ** >> >> That looks too much like a custom error message. Do you have some custom >> Filter that requires an Operational or Product Category for an Incident to >> be submitted? If not on HPD:Help Desk itself, maybe on the >> Interface_Create form? >> >> >> >> Thanks, >> >> >> >> *Shawn Pierson * >> >> Remedy Developer | Energy Transfer >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip >> *Sent:* Friday, July 10, 2015 2:47 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Smart IT error >> >> >> >> ** >> >> Was just trying create a ticket.. From scratch and I am picking the >> categories. >> >> >> >> On Fri, Jul 10, 2015, 2:45 PM Tauf Chowdhury <taufc...@gmail.com> wrote: >> >> Just guessing here but do you have those fields populated via a template >> or trying to use auto assignment? >> >> Sent from my iPhone >> >> > On Jul 10, 2015, at 3:02 PM, Saji Philip <sphili...@gmail.com> wrote: >> > >> > ** >> > Hello ARListers, >> > >> > I am getting the following error whenever I try to create a ticket in >> Smart IT. >> > >> > You must enter the "Operational Categorization" and "Product >> Categorization" before submitting this request (ARERR 1213121) >> > >> > It is an AR System User error, so I cannot see it nay of the logs. I >> am thinking I am missing something in configurations... >> > >> > Any ideas? >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> Private and confidential as detailed here >> <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot >> access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
