Atul, I haven't done an upgrade for a while now. But you have different levels you have to take care of: - Remedy platform components - Remedy ITSM application components - Integrations with your ITSM see https://docs.bmc.com/docs/display/public/ars9000/Upgrading With v9 there is a new "deployment" guide where upgrade is described. see https://docs.bmc.com/docs/display/public/brid90/Upgrading Click on "Upgrading from version 7.6.04 or 8.0.xx" to see the 37steps. With v9 you will have the new "Smart Reporting" and (if licenses are avail) "MyIT and Smart IT" and you should consider what to do with them. If you should do an "upgrade by migration" or an "upgrade by update" depends on - the complexity of your customizations (maybe v9.0 already has this kind of functionality? do a GAP analysis). - the answer if you want to work with old ticket data in the new environment - your data volumes in the foundation data and the application data You could use tools like DDM, RRR|Chive or MetaUpdate (http://www.softwaretoolhouse.com/) to support the migration but you have to plan it accordingly. HTH Rüdiger Tams
> Atul Vohra <[email protected]> hat am 20. Juli 2015 um 21:09 > geschrieben: > > ** > > All > > > > We are currently on 7.6.04 system and are looking to going to 9.0 and are not > sure about the path to be taken. > > Option 1: > > * Install a new instance of 9.0 and cherry pick old customizations and > re-do them in the new version. > * Bring in data from 7.6.04 to 9.0 (should we use DDM or rrrchive??) > > > > Option 2: > > * Migrate the 7.6.04 version to 9.0 (not sure if there is a direct path > or have to hop through 8.x) > > > > Would appreciate if I could get suggestions and/or white papers covering > this? > > > > Thanks > > Atul > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
