One more thing to note:
You’ve been working your data for some time and may have better ideas for reporting, the CMDB, or even company changes or support group structure changes. Or your company may have evolved into a very different entity that should really be reflected in your data. When you transfer data it is possible to reorganize that data so that new foundation data changes can be implemented. As a simple example, your Product Catalog may have several different rows for a single product for example with a manufacturer of “BMC”, “BMC Software”, and “BMC Software Inc.” Another example would be to reorganize your CMDB CTI or Operational Catalog. For a more complex example, consider a reorganizing of your company and support group structures. Our ITSM Data Migration package <http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html> allows you to effect numerous changes like those mentioned above and have all the old data brought over under the new rules. Please contact us off-line for more information. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:ben.cher...@softwaretoolhouse.com> ben.cher...@softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of "Rüdiger Tams (priv)" Sent: July-21-15 08:00 To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 to 9.0 ** Atul, I haven't done an upgrade for a while now. But you have different levels you have to take care of: - Remedy platform components - Remedy ITSM application components - Integrations with your ITSM see https://docs.bmc.com/docs/display/public/ars9000/Upgrading With v9 there is a new "deployment" guide where upgrade is described. see https://docs.bmc.com/docs/display/public/brid90/Upgrading Click on "Upgrading from version 7.6.04 or 8.0.xx" to see the 37steps. With v9 you will have the new "Smart Reporting" and (if licenses are avail) "MyIT and Smart IT" and you should consider what to do with them. If you should do an "upgrade by migration" or an "upgrade by update" depends on - the complexity of your customizations (maybe v9.0 already has this kind of functionality? do a GAP analysis). - the answer if you want to work with old ticket data in the new environment - your data volumes in the foundation data and the application data You could use tools like DDM, RRR|Chive or MetaUpdate (http://www.softwaretoolhouse.com/) to support the migration but you have to plan it accordingly. HTH Rüdiger Tams Atul Vohra <a...@protechsoftwareinc.com> hat am 20. Juli 2015 um 21:09 geschrieben: ** All We are currently on 7.6.04 system and are looking to going to 9.0 and are not sure about the path to be taken. Option 1: * Install a new instance of 9.0 and cherry pick old customizations and re-do them in the new version. * Bring in data from 7.6.04 to 9.0 (should we use DDM or rrrchive??) Option 2: * Migrate the 7.6.04 version to 9.0 (not sure if there is a direct path or have to hop through 8.x) Would appreciate if I could get suggestions and/or white papers covering this? Thanks Atul _ARSlist: "Where the Answers Are" and have been for 20 years_ _____ No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.6081 / Virus Database: 4392/10252 - Release Date: 07/17/15 No virus found in this message. Checked by AVG - www.avg.com Version: 2015.0.6081 / Virus Database: 4392/10274 - Release Date: 07/20/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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