Again, that would turn it off for ALL support groups. Thanks for the reply.
What I did find, and maybe Roger was eluding to this, is that you can create NTE:CFG-Notification Events records for a single support group. I created a new Ownership Assignment event at the System level for the Incident module. I set the sort order to 100 and Individual and Group notifications to No. I also change the sort of the OOTB System Incident Ownership Assign event to 0; leaving the sort at NULL forced it be the first record found. With the new record in place the system no longer sends Ownership Assignment notifications to the one support group. All other groups continue to get the notifications. Unfortunately this is only for Incident Ownership Assignment. The good folks at BMC did not code the system the same way for Ownership Resolution :) Now digging through code to see what it will take to get it working for Ownership Resolution. Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
