Is there a flag somewhere on the IM, CM, etc. modules that can be set during the transaction to not send out a notification, overriding the settings for notifications for that ticket? Due to the nature of one of my requirement, I would know if a notification must be or shouldn't be sent only during update.
The problem is I do want the OTB notifications to happen as they should, but I need the ability to programmatically turn it off for a certain transaction if it meets a particular criteria - a criteria that that mostly depends on custom fields that will be created. I would prefer not to touch the OTB filters / workflow that sends those notifications but rather override what is set by that workflow by setting a value into a OTB field that signals no notifications action for that particular transaction. Is there an OTB field that might be able to control that? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
