Is that the only filter that controls ALL (customer, support, etc.) notifications?
Joe _____ From: Mohammad Rehman [mailto:[email protected]] Sent: Thursday, August 20, 2015 5:27 PM To: Remedy ARS Cc: [email protected]; [email protected] Subject: Re: Turning off general ticket notifications from ITSM modules during a transaction.. Joe, I have similar case customization on Incident notifications. With My requirements I had to create overlay on notification filters to add the value. But If you simply want to send notification yes / no then you will have to modify one filter to set the qualification your new notification field value. Here is what i have done. custom field notification along with selection values. Filter to add your notification field in qualifications HPD:INC:NotificationGenerator_899_PNPC`! -Mohammad On Thursday, August 20, 2015 at 12:41:18 PM UTC-7, Joe D'Souza wrote: ** Is there a flag somewhere on the IM, CM, etc. modules that can be set during the transaction to not send out a notification, overriding the settings for notifications for that ticket? Due to the nature of one of my requirement, I would know if a notification must be or shouldn't be sent only during update. The problem is I do want the OTB notifications to happen as they should, but I need the ability to programmatically turn it off for a certain transaction if it meets a particular criteria - a criteria that that mostly depends on custom fields that will be created. I would prefer not to touch the OTB filters / workflow that sends those notifications but rather override what is set by that workflow by setting a value into a OTB field that signals no notifications action for that particular transaction. Is there an OTB field that might be able to control that? Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
