Keith, To answer your question, less than 1% of the roughly 1,200 U.S. customers would be doing this today. If people are hosting Remedy in a cloud, it's Remedy on Demand. If they did, it would be with Amazon EC2.
Of course, you're a statistical anomaly to begin with, in that you've remained custom, which only about 10% of the U.S. customer base has done (roughly). Jason Miller pipe down, there aren't that many (in fact, there are about 120). It's actually a really smart thing to do from a cost perspective, so I'm not knocking it. But, when BMC made the move to transition the customer base from custom to OOB ITSM, it really did work. Buy vs. Build is a very powerful argument. Philosophically, I think you should be ALL custom or nearly all OOB, due to reduced implementation costs. This is theoretical too in that many times you could have a massive upgrade bill to upgrade something that hasn't really been heavily customized. As an aside, interestingly, now that I'm seeing all of these ServiceNow implementations, it's like going back to Remedy Help Desk 4.0. There isn't much there, so people customize the s%^& out of it. Then, they run into huge upgrade bills... In theory, they would question why they made the move. But, the fact is that the previous team that implemented the prior solution (that has been replaced) is no longer with the company 80% of the time. So, what's the lesson? If you're a developer, do NOT fight the new platform, you will be marked for death in your company. If you want to stay in the Remedy space, begin the interviewing process as soon as you hear someone speculating that there might be a new platform, because that's just a political way of saying that it is a foregone conclusion (most of the time). "OT Lee", former Remedy lover, never a hater. Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [cid:[email protected]]<https://www.linkedin.com/company/1747717?trk=tyah&trkInfo=clickedVertical%3Acompany%2Cidx%3A2-1-6%2CtarId%3A1429298510789%2Ctas%3ANorthcraft>[cid:[email protected]]<http://twitter.com/#!/NorthcraftIT>[http://citadel.sjfc.edu/students-virtual/A/act00294/public_html/webdesign/Responsive%20Web%20site/images/youtube.png]<http://youtube.com/user/northcraftanalytics> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES "CONFIDENTIAL INFORMATION" AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sinclair, Keith Sent: Tuesday, August 25, 2015 3:22 PM To: [email protected] Subject: Who is using Remedy in a Cloud based environment, excluding Remedy on Demand ** Hey, How many of you are hosting your Remedy system(s) in a cloud-based environment? If you are then: 1. What version? 2. Custom apps or ITSM or both? 3. Which OS & DB combo used? 4. Any integrations? 5. Pros & cons for moving to cloud? I've been asked to look into moving our custom app environment into the cloud and I wanted to get as much real-world info as I can. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289 [email protected]<mailto:[email protected]> | shoppertrak.com Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
