Hi Brad, We have myit 2.2(smartit disabled) and itsm8101. The social plugin comes in as part of the ux patch and works to populate data in shr cai social bridge form(myit <--> remedy). We didnt have it in one of environments and as a result, the users couldn't see any updates on their timeline(homepage, requests tab et al). So I'm guessing data flows from remedy to mongo via social plugin...and also to remedy(bridge) via social plugin.
Regards, Maheshwari L On 2 Sep 2015 10:02 pm, "BradRemedy" <[email protected]> wrote: > ** > Hi > > Anyone know what BMC.REMEDY.ITSM.SOCIALCLOUD does specifically? I know it > runs between MYIT and ITSM - just not sure what it does specifically and > cannot find anything on the online docs. > > Cheers > Brad > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
