Hi listers - I am just getting started in SmartIT. We just installed the most recent version (I can check that, but I don't think it's really relevant).
We have a bunch of custom workflow on HPD:Help Desk - things like "enter an account code" and assuming the code is valid it displays the office/site information for a particular account. In short, there's a bunch of workflow that fires on gain/lose focus type events. Several different places I checked all said "rewrite your custom code as service filter actions". However, that won't work. As far as I can tell there's no way to invoke a filter service action to do a set fields because there's no way to have an active link fire on gain/lose focus. So is it impossible to do this in Smart IT? William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
