William, We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, because some of the functionality of the latest version only functions with 9. I didn’t get to play with it much but in the customization section I recall seeing what appeared to be a “build workflow” that seemed to only apply to SmartIT/MyIT and was separate from Filters.
Maybe I’m remembering wrong, but once our system is upgraded and I reinstall our SmartIT/MyIT server I can poke around and let you know. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** LJ - Thanks for the reply. I get the filter validation but there's so much functionality lost that I'm now starting to wonder what the point of Smart IT actually IS :) It's probably one of those forest/trees things and I need to get into it a bit more. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 08, 2015 11:26 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: (probably a dumb) SmartIT question ** William, So...I'll state at first that I'm 0% familiar with SmartIT, and you know it better than me at this moment.....but, with that said. It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires Active Links, and the only workflow that you can fire on a form is Filters....so...no, I don't think you can do the type of client side work you did with Mid-Tier through that new Client....any sort of 'validations' you need done should be done through Filters. On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote: ** Hi listers - I am just getting started in SmartIT. We just installed the most recent version (I can check that, but I don't think it's really relevant). We have a bunch of custom workflow on HPD:Help Desk - things like "enter an account code" and assuming the code is valid it displays the office/site information for a particular account. In short, there's a bunch of workflow that fires on gain/lose focus type events. Several different places I checked all said "rewrite your custom code as service filter actions". However, that won't work. As far as I can tell there's no way to invoke a filter service action to do a set fields because there's no way to have an active link fire on gain/lose focus. So is it impossible to do this in Smart IT? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061<tel:715-204-3061> or 701-232-5697x25<tel:701-232-5697x25> Cell: 715-498-5056<tel:715-498-5056> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
