Hi Running into a weird problem this morning on our system which I am hoping someone can help with. Firstly, I have checked with other developers in the team and they all state that no one has made any configuration changes to the system and I cannot see any changes that may have been made. We picked up something was wrong when we attempted to save a change in the development studio and the application and server hung. We had to restart the remedy application service in order to get it to respond again.
Looking in the arjavaplugin.log file, I see the following entry that is repeated a few times: *2015-10-15 08:02:55,363 DEBUG [pool-50-thread-3] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - ProcNumber 2 via com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 succeed. -API arcall* *2015-10-15 08:02:55,675 ERROR [pool-47-thread-5] com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread (SocialCloudWorkerThread.java:372) - SocialEventManager ERROR - IOException for event GUID AGHJ9V10FHV92ANWIZ49AANADGA919 : Connection timed out: connect* *2015-10-15 08:02:55,675 ERROR [pool-47-thread-5] com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread (SocialCloudWorkerThread.java:373) - java.net.ConnectException: Connection timed out: connect* * at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)* * at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)* * at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)* * at java.net.AbstractPlainSocketImpl.connect(Unknown Source)* * at java.net.PlainSocketImpl.connect(Unknown Source)* * at java.net.SocksSocketImpl.connect(Unknown Source)* * at java.net.Socket.connect(Unknown Source)* * at sun.reflect.GeneratedMethodAccessor20.invoke(Unknown Source)* * at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)* * at java.lang.reflect.Method.invoke(Unknown Source)* * at org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(ReflectionSocketFactory.java:140)* * at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:125)* * at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)* * at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)* * at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)* * at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)* * at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)* * at com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread.executeREST(SocialCloudWorkerThread.java:342)* * at com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread.run(SocialCloudWorkerThread.java:243)* * at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)* * at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)* * at java.util.concurrent.FutureTask.run(Unknown Source)* * at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)* * at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)* * at java.lang.Thread.run(Unknown Source)* *2015-10-15 08:02:55,675 DEBUG [pool-47-thread-5] com.bmc.arsys.utils.ProcessUtil (?:?) - ProcNumber 61 via com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 succeed. -API arcall takes 0 milliseconds.2015-10-15 08:02:55,675 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - ProcNumber 61 via com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 succeed. -API arcall2015-10-15 08:02:55,675 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: Processor=com.bmc.arsys.api.a.g@1adc267a, Proc Number=73, Round Number=1 via com.bmc.arsys.api.ProxyJRpc@d60be392015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - retrieveChunkingData: received data len= 2512015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - retrieveChunkingData: headerLen=0 buffer len=2512015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: compressed data, len=2512015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: decompressed data, len=2882015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: Done with postProcess via com.bmc.arsys.api.ProxyJRpc@d60be392015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.utils.ProcessUtil (?:?) - ProcNumber 73 via com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100, with chunking 1 round call, succeed. -API arcall takes 16 milliseconds.* Does anyone have any advice or suggestions on where I should look next? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
