Is your mongodb running? On Thu, Oct 15, 2015, 1:06 AM BradRemedy <[email protected]> wrote:
> ** > Hi > > Running into a weird problem this morning on our system which I am hoping > someone can help with. Firstly, I have checked with other developers in the > team and they all state that no one has made any configuration changes to > the system and I cannot see any changes that may have > been made. > We picked up something was wrong when we attempted to save a change in the > development studio and the application and server hung. We had to restart > the remedy application service in order to get it to respond again. > > Looking in the arjavaplugin.log file, I see the following entry that is > repeated a few times: > > *2015-10-15 08:02:55,363 DEBUG [pool-50-thread-3] > com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - ProcNumber 2 via > com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 succeed. -API > arcall* > *2015-10-15 08:02:55,675 ERROR [pool-47-thread-5] > com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread > (SocialCloudWorkerThread.java:372) - SocialEventManager ERROR - IOException > for event GUID AGHJ9V10FHV92ANWIZ49AANADGA919 : Connection timed out: > connect* > *2015-10-15 08:02:55,675 ERROR [pool-47-thread-5] > com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread > (SocialCloudWorkerThread.java:373) - java.net.ConnectException: Connection > timed out: connect* > * at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method)* > * at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)* > * at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)* > * at java.net.AbstractPlainSocketImpl.connect(Unknown Source)* > * at java.net.PlainSocketImpl.connect(Unknown Source)* > * at java.net.SocksSocketImpl.connect(Unknown Source)* > * at java.net.Socket.connect(Unknown Source)* > * at sun.reflect.GeneratedMethodAccessor20.invoke(Unknown Source)* > * at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)* > * at java.lang.reflect.Method.invoke(Unknown Source)* > * at > org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(ReflectionSocketFactory.java:140)* > * at > org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:125)* > * at > org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)* > * at > org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)* > * at > org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)* > * at > org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)* > * at > org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)* > * at > com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread.executeREST(SocialCloudWorkerThread.java:342)* > * at > com.bmc.remedy.itsm.SocialCloud.plugin.SocialCloudWorkerThread.run(SocialCloudWorkerThread.java:243)* > * at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)* > * at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)* > * at java.util.concurrent.FutureTask.run(Unknown Source)* > * at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)* > * at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)* > * at java.lang.Thread.run(Unknown Source)* > > > *2015-10-15 08:02:55,675 DEBUG [pool-47-thread-5] > com.bmc.arsys.utils.ProcessUtil (?:?) - ProcNumber 61 via > com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 succeed. -API > arcall takes 0 milliseconds.2015-10-15 08:02:55,675 DEBUG > [pool-47-thread-5] com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - > ProcNumber 61 via com.bmc.arsys.api.ProxyJRpc@d60be39 for APPSERVER2:1100 > succeed. -API arcall2015-10-15 08:02:55,675 DEBUG [pool-47-thread-5] > com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: > Processor=com.bmc.arsys.api.a.g@1adc267a, Proc Number=73, Round Number=1 > via com.bmc.arsys.api.ProxyJRpc@d60be392015-10-15 08:02:55,691 DEBUG > [pool-47-thread-5] com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer > (?:?) - retrieveChunkingData: received data len= 2512015-10-15 08:02:55,691 > DEBUG [pool-47-thread-5] > com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - > retrieveChunkingData: headerLen=0 buffer len=2512015-10-15 08:02:55,691 > DEBUG [pool-47-thread-5] > com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: > compressed data, len=2512015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] > com.bmc.arsys.apitransport.chunking.ARChunkArrayBuffer (?:?) - postProcess: > decompressed data, len=2882015-10-15 08:02:55,691 DEBUG [pool-47-thread-5] > com.bmc.arsys.apitransport.ApiProxyJRpcBase (?:?) - arChunkingCall: Done > with postProcess via com.bmc.arsys.api.ProxyJRpc@d60be392015-10-15 > 08:02:55,691 DEBUG [pool-47-thread-5] com.bmc.arsys.utils.ProcessUtil (?:?) > - ProcNumber 73 via com.bmc.arsys.api.ProxyJRpc@d60be39 for > APPSERVER2:1100, with chunking 1 round call, succeed. -API arcall takes 16 > milliseconds.* > > Does anyone have any advice or suggestions on where I should look next? > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
