Looks like you have connectivity issue with office 365 mailbox. Can you please check in your network why connection are getting drop. Also check with BMC support by any chance if they have any hotfix available and is there support for office365 incoming. Hope this will helps you.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Diyawar Ankur Sent: 27 November 2015 6:10 PM To: [email protected] Subject: Email Engine Crashes Frequently - Need to find Root Cause ** Hello All, We are facing a frequent issue that Email Engine goes down and it does not come up automatically some time. After restart the email engine services it works as expected. So, Can any one tell me what is the root cause of this issue. I know the workaround but I need to permanent fix or how we can identify the issue before it becomes a problem for the customer? ARS:- 8.1.02 Email Engine:- 8.1.02 Platform:- Windows server2008 R2 Standard Attached error log. Stderr.log:- Nov 20, 2015 8:58:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Could not connect to :outlook.office365.com<http://outlook.office365.com> Nov 20, 2015 8:58:53 PM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: java.net.ConnectException: Connection timed out: connect at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2439) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:256) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection timed out: connect at java.net.DualStackPlainSocketImpl.connect0(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at sun.security.ssl.SSLSocketImpl.connect(Unknown Source) at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:163) at com.sun.mail.pop3.Protocol.(Protocol.java:81) at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201) at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144) ... 7 more stdout log :- thread is still alive thread is still alive thread is still alive Thanks in Advance !! Ankur Diyawar _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
