There is some info and a sample batch file listed in the communities for restarting the Email Engine when it stops processing email: https://communities.bmc.com/message/355742#355742
Ideally the Email Engine could continue to work once connection is restored however temperamental EE has just been a way of life since 7.5. With the process listed in that thread we haven't had to worry about it for years. Jason On Sun, Nov 29, 2015 at 4:06 AM "Rüdiger Tams (priv)" <[email protected]> wrote: > ** > Hello, > > well - it seems this could give you a hint... > > *java.net.ConnectException: Connection timed out: connect* > *at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148)* > > -> it is a timeout on POP3 connect, right? > > Just check these settings and the connection with an Email client from > your ARS server. > And see: > > https://support.office.com/en-us/article/Outlook-settings-for-POP-and-IMAP-access-for-Office-365-for-business-or-Microsoft-Exchange-accounts-7fc677eb-2491-4cbc-8153-8e7113525f6 > > Are you sure the port 995 is opened in your Firewall? > > My 2 cents... > > Regards > > Rüdiger > ** > > "Walunjkar, Parshuram" <[email protected]> hat am 29. November > 2015 um 07:04 geschrieben: > > > > Looks like you have connectivity issue with office 365 mailbox. > > > > Can you please check in your network why connection are getting drop. > > Also check with BMC support by any chance if they have any hotfix > available and is there support for office365 incoming. > > Hope this will helps you. > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Diyawar Ankur > *Sent:* 27 November 2015 6:10 PM > *To:* [email protected] > *Subject:* Email Engine Crashes Frequently - Need to find Root Cause > > > > ** > > Hello All, > > > > > > We are facing a frequent issue that Email Engine goes down and it does not > come up automatically some time. > > After restart the email engine services it works as expected. > > > > So, Can any one tell me what is the root cause of this issue. I know the > workaround but I need to permanent fix or how we can identify the issue > before it becomes a problem for the customer? > > > > ARS:- 8.1.02 > > Email Engine:- 8.1.02 > > Platform:- Windows server2008 R2 Standard > > > > Attached error log. > > Stderr.log:- > > > > Nov 20, 2015 8:58:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork > > SEVERE: Could not connect to :outlook.office365.com > > Nov 20, 2015 8:58:53 PM com.sun.mail.pop3.POP3Store protocolConnect > > SEVERE: Connect failed > > javax.mail.MessagingException: Connect failed; > > nested exception is: > > java.net.ConnectException: Connection timed out: connect > > at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) > > at javax.mail.Service.connect(Service.java:275) > > at javax.mail.Service.connect(Service.java:156) > > at com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467) > > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2439) > > at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:256) > > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) > > at java.lang.Thread.run(Unknown Source) > > Caused by: java.net.ConnectException: Connection timed out: connect > > at java.net.DualStackPlainSocketImpl.connect0(Native Method) > > at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) > > at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) > > at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) > > at java.net.AbstractPlainSocketImpl.connect(Unknown Source) > > at java.net.PlainSocketImpl.connect(Unknown Source) > > at java.net.SocksSocketImpl.connect(Unknown Source) > > at java.net.Socket.connect(Unknown Source) > > at sun.security.ssl.SSLSocketImpl.connect(Unknown Source) > > at sun.security.ssl.BaseSSLSocketImpl.connect(Unknown Source) > > at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) > > at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:163) > > at com.sun.mail.pop3.Protocol.(Protocol.java:81) > > at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201) > > at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144) > > ... 7 more > > > > stdout log :- > > > > thread is still alive > > thread is still alive > > thread is still alive > > > > > > > > Thanks in Advance !! > > > > Ankur Diyawar > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
