Is the escalation hitting an error and stopping processing? If so it could be defect SW00500252 - you'll need to raise a support case to confirm and see if there's a hotfix available.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SUBSCRIBE arslist Anonymous Sent: 15 December 2015 16:49 To: [email protected] Subject: remedy 9.0.1 - Unable to clear all records using escalation Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and increasing the thread. What could be the possible reason? Any idea. This is working fine on v7.6.04. Thanks! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
