Hi,
As long as the user tool supports all datatypes that the server does, there
should be no problem using ARUser.exe.
So this is what I am looking for in new server releases.
The other reason I look for new datatypes is that any API program working with
data, such as RRR|Chive, might need to be extended.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Jason,
> The major difference between this and those 'other tools'...is that they
> actually maintain the other ones...this is a tool that they haven't put out
> a release for in several years, and don't plan on (as far as I know of) at
> any point in the future....
>
> On Fri, Dec 18, 2015 at 6:20 PM, Jason Miller <[email protected]>
> wrote:
>
>> **
>>
>> I was thinking the same thing. This is a dangerous precedent. Just as
>> people are finally accepting WUT is dead it gets some new life (not that I
>> am going to complain).
>>
>> Although thinking about it a little more... there are a number of tools
>> that BMC doesn't officially support but do maintain. Looks like WUT might
>> fall into this class now?
>>
>> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <[email protected]>
>> wrote:
>>
>>> **
>>> Thanks for the update Mark. I thought the User Tool is dead.
>>>
>>> On 18 Dec 2015, at 09:45, Walters, Mark <[email protected]
>>> <[email protected]>> wrote:
>>>
>>> **
>>>
>>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>>> overlaid forms again.*
>>>
>>> Knowledge Base article KA427109
>>> <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109>
>>>
>>> Some changes in the server in version 9.0 mean that the User Tool is
>>> unable to work with overlaid forms. Searches, creates and modifies result
>>> in a 303 Form does not exist on server error as the client references the
>>> form name with the __o extension which the server does not recognise.
>>>
>>> Mark
>>>
>>> *Knowledge Article ID:*
>>>
>>> KA427109
>>> *Version:*
>>>
>>> 0.1
>>> *Available To:*
>>>
>>> External
>>> *Status:*
>>>
>>> Unpublished
>>> *Updated:*
>>>
>>> 06/15/2015
>>>
>>>
>>>
>>> *Problem*
>>>
>>> The Remedy User Tool client is unable to create records or perform
>>> searches when using overlaid forms from an ARS 9.0 server. The form can be
>>> opened but any other operations result in an ARERR 303 Form does not exist
>>> on server error.
>>>
>>> *Solution*
>>>
>>> This is due to changes in the way overlays are stored in the 9.0
>>> metadata. The __o extension is no longer used but the .arf form definition
>>> which is exported by the server, and used by the User Tool, still includes
>>> it. The client tries to use the form name from the .arf file when sending
>>> API calls to the server but the server does not recognise the name and
>>> returns the 303 error.
>>>
>>> A defect has been created to track this (SW00490959) but, as the User
>>> Tool is no longer supported, it is not clear whether this will be
>>> addressed.
>>>
>>>
>>> ------------------------------
>>> *Mark Walters*
>>> Lead Technical Support Analyst
>>> *Direct*
>>>
>>> +44 (0)118 921 8379
>>>
>>>
>>>
>>> E2
>>> Eskdale Road
>>> Winnersh, RG41 5TS
>>> UK
>>> <image001.jpg> <http://www.bmc.com/>
>>>
>>>
>>>
>>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>>> England No. 1927903 The content of this email is confidential. If you are
>>> not the addressee, you may not distribute, copy or disclose any part of it.
>>> If you receive this message in error, please delete this from your system
>>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>>> have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
