All I can say is 'Long live the UserTool'... May not do all the fancy mid-tier stuff, but is rock solid, reliable, and extremely fast.
Sent from my iPhone > On Dec 19, 2015, at 12:55 AM, Misi Mladoniczky <[email protected]> wrote: > > Hi, > > I think it is great news. > > Note that they fixed the AR Server rather than the User Tool. > > This was clearly a bug on the server side, as the server did not comply to the > way the older API worked. The client sends it's API-version along with the > call to the server, and the server is supposed to talk back to the client with > that same version of the API. > > I see very few who use ARUser.exe as main access to the AR Server nowadays, > but to look at and add/change core/foundation data it is very useful. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> I was thinking the same thing. This is a dangerous precedent. Just as >> people are finally accepting WUT is dead it gets some new life (not that I >> am going to complain). >> >> Although thinking about it a little more... there are a number of tools >> that BMC doesn't officially support but do maintain. Looks like WUT might >> fall into this class now? >> >>> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <[email protected]> wrote: >>> >>> ** >>> Thanks for the update Mark. I thought the User Tool is dead. >>> >>> On 18 Dec 2015, at 09:45, Walters, Mark <[email protected] >>> <[email protected]>> wrote: >>> >>> ** >>> >>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use >>> overlaid forms again.* >>> >>> Knowledge Base article KA427109 >>> <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> >>> >>> Some changes in the server in version 9.0 mean that the User Tool is >>> unable to work with overlaid forms. Searches, creates and modifies result >>> in a 303 Form does not exist on server error as the client references the >>> form name with the __o extension which the server does not recognise. >>> >>> Mark >>> >>> *Knowledge Article ID:* >>> >>> KA427109 >>> *Version:* >>> >>> 0.1 >>> *Available To:* >>> >>> External >>> *Status:* >>> >>> Unpublished >>> *Updated:* >>> >>> 06/15/2015 >>> >>> >>> >>> *Problem* >>> >>> The Remedy User Tool client is unable to create records or perform >>> searches when using overlaid forms from an ARS 9.0 server. The form can be >>> opened but any other operations result in an ARERR 303 Form does not exist >>> on server error. >>> >>> *Solution* >>> >>> This is due to changes in the way overlays are stored in the 9.0 >>> metadata. The __o extension is no longer used but the .arf form definition >>> which is exported by the server, and used by the User Tool, still includes >>> it. The client tries to use the form name from the .arf file when sending >>> API calls to the server but the server does not recognise the name and >>> returns the 303 error. >>> >>> A defect has been created to track this (SW00490959) but, as the User Tool >>> is no longer supported, it is not clear whether this will be addressed. >>> >>> >>> ------------------------------ >>> *Mark Walters* >>> Lead Technical Support Analyst >>> *Direct* >>> >>> +44 (0)118 921 8379 >>> >>> >>> >>> E2 >>> Eskdale Road >>> Winnersh, RG41 5TS >>> UK >>> <image001.jpg> <http://www.bmc.com/> >>> >>> >>> >>> BMC Software Limited Registered Office: Building E2, Eskdale Road, >>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in >>> England No. 1927903 The content of this email is confidential. If you are >>> not the addressee, you may not distribute, copy or disclose any part of it. >>> If you receive this message in error, please delete this from your system >>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and >>> have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
