Hi Mark, if the Assignment Availability being set to 'No' for “Closedby Nobody" doesn’t work, maybe you could overlay the Assignee menu?
Chris Jones, Director www.aramea.co <http://www.aramea.co/> > On 13 Jan 2016, at 19:39, Brittain, Mark <[email protected]> wrote: > > ** > Hi All > > I have a requirement to close an Incident on submit. Basically document there > was an alert but no action is required. The submit comes into the > HPD:Interface_Create via a web service and if certain criteria is met, the > Status gets set to Closed. Problem is in order to create the Incident as > Closed or Cancelled there has to be an Assigned Group and Assignee. The > Assigned Group is no problem as the default group does not have notifications > enabled. Assigned Person is problem. If I create a dummy person “Closedby > Nobody”, that dummy person is going to show up in the Assignee menu when the > group is selected in any Incident. > > Through the HPD:Interface_Create is there a way to create the Closed > Incident without an assignee? > If that is not possible, is there a way to hide the dummy assignee from being > selected from the Assignee menu? > > ARS 7.6.04 > ITSM 7.6.04 > > Thanks > Mark > > Mark Brittain > Sr. OSD Systems Engineer > ITILv3 Foundation, Continual Service Improvement > NaviSite, Inc. – A Time Warner Cable Company > [email protected] <mailto:[email protected]> > Office: 315.634.9337 > Mobile: 315.882.5360 > <image001.gif> > > > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
