If you are upgrading a server "inplace" then there is no copy to new prod as there is no new prod (same hardware, same database, just updating BMC forms and workflow). There will be downtime for the users while the upgrade is running (On our Linux/Oracle servers from 7.6 to 8.1.2 it was about 30 minutes. We are also pure custom, base development mode, no additional BMC products)
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Su Kaur Sent: Friday, January 15, 2016 10:23 AM To: [email protected] Subject: Re: Upgrade from 7.6 to 9 No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Thursday, January 14, 2016 10:04 PM To: [email protected] Subject: Re: Upgrade from 7.6 to 9 Part of it depends on your hardware and OS. If you are pure custom, are you using Overlays? How many environments do you have? Normally a code freeze should be from the first environment upgrade until you finish the last, although if you have multiple test then as long as you keep one of them the same as production (and do it after production) then the freeze can be shorter. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaur Sent: Thursday, January 14, 2016 9:51 PM To: [email protected] Subject: Upgrade from 7.6 to 9 Hello All, We are planning to upgrade 7.6 to 9. What is the best way to do it for a highly customized environment - Not using any OOTB modules? Inplace upgrade? Downtime should be minimum. Should we do a code freeze and how long would it be? Any insights would be helpful. Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
