It sounds like your best bet is to stand up the new 9.x environment and copy 
the definitions and data:
1. Use the developers' studio to copy your definitions
2. Use rrrchive ( https://www.rrr.se/cgi/index?pg=chive ) to copy the data.
        Rrrchive lets you update records from the source to target. 
        The first copy will take a long time, but each night's update will 
happen quickly.
        The rrrchive CFG file lets you control the Form Data copied.
        You can also run rrrchive in multiple CMD windows to take advantage of 
multiple ARS (fast) threads.
        With proper planning, the go live cut-over can be completed in less 
than an hour (your mileage may vary)

3. The APPLICATION should be frozen once you copy the definitions to new server.
        If the freeze NEEDS to be violated, "Emergency updates" would need to 
be applied to the new server as well.
 
HTH,
Joel
Joel Sender    [email protected]    310.829.5552

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Su Kaur
Sent: Friday, January 15, 2016 8:23 AM
To: [email protected]
Subject: Re: Upgrade from 7.6 to 9

No, we are not using overlays. Everything is in base development mode. Upgrade 
would be on Windows system.
How about the data/tickets that are modified during the upgrade? How can we 
copy that change to new prod?

Thanks!
Kaur

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