Try running email engine in debug mode and see what it records Regards, Karthik
> On Jan 18, 2016, at 11:15 AM, LJ LongWing <[email protected]> wrote: > > ** > Warren, > Is the issue that mails aren't going in/out?...have you checked the server > ranking table to ensure that each app server is setup properly for email > engine, and ensure that things aren't going into a 'waiting state' on the > proper 'up' servers? > >> On Mon, Jan 18, 2016 at 9:51 AM, Warren R. Baltimore II >> <[email protected]> wrote: >> ** >> First, the technical stuff. >> >> AREmail is running on a MS Server 2008 SP2 (Virtual) >> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. >> Email is only currently running on one of the 3 app servers >> Java JRE is 8u66 >> >> The Email service comes up, and the email log and email.lck file is >> created... >> >> And then nothing. We've checked the email_daemon.properties file, and it >> looks good. >> >> Here is the log file. >> >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: >> 9.0.01 201508191530 >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: >> ESA-REMAPP01.[ServerDomain] ... >> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx >> <EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 >> <EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, >> 2016 11:26:11 AM >> <EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] >> <EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting >> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] >> >> I've removed the domain name and rmi port for security reasons. >> >> Any help you can provide would be most appreciated. We're supposed to go >> live this afternoon, and we have to get email up! >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
