We went the upgrade route. We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM and Process Designer as well as 3 mid tier servers.
On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu <danie...@cox.net> wrote: > ** Hi Warren, > I am curious when you "upgrade" to version 9. Did you really go through > the upgrade steps or you went new instance and cut over? I ask this because > we are also consider version 9. We are on 7.6.04. > > On Wednesday, January 20, 2016, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Thanks for the replies everyone! Sorry I didn't get back sooner. >> >> I spent quite a long time on the phone yesterday with Dolly from BMC. >> What we discovered was that while my email servers were coming up, the >> primary was not moving into an Active State, instead they were all in a >> Waiting state. >> >> We manually moved them to Active, and the primary one started functioning. >> >> We then made a change to the server and restarted the service, and it >> went back to waiting. Dolly has my log files and is working with >> Engineering to find out what the cause might be. In the meantime, I know >> now what is wrong and can take some easy steps to ensure it stays up and >> running until we find out how to fix the issue. >> >> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram < >> parshuram_walunj...@bmc.com> wrote: >> >>> ** >>> >>> Warren, >>> >>> By looking your logs your email engine is up and running correctly. >>> >>> >>> >>> After 9.0 all Email Engines are running in server group env, and >>> following the service failover i.e sharing email engine load among them. >>> >>> >>> >>> You can follow the docs for more information about service failover. >>> >>> >>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group >>> >>> >>> >>> let me know if you required any help. >>> >>> Hope this will help you. >>> >>> >>> >>> --Parshram >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II >>> *Sent:* 18 January 2016 10:21 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Email Service is non functioning after upgrade to 9.0.01 >>> >>> >>> >>> ** >>> >>> First, the technical stuff. >>> >>> AREmail is running on a MS Server 2008 SP2 (Virtual) >>> >>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment. >>> >>> Email is only currently running on one of the 3 app servers >>> >>> Java JRE is 8u66 >>> >>> The Email service comes up, and the email log and email.lck file is >>> created... >>> >>> And then nothing. We've checked the email_daemon.properties file, and >>> it looks good. >>> >>> Here is the log file. >>> >>> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started >>> Version: 9.0.01 201508191530 >>> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: >>> ESA-REMAPP01.[ServerDomain] ... >>> <EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx >>> <EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66 >>> <EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan >>> 18, 2016 11:26:11 AM >>> <EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting >>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming] >>> <EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting >>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out] >>> >>> I've removed the domain name and rmi port for security reasons. >>> >>> Any help you can provide would be most appreciated. We're supposed to >>> go live this afternoon, and we have to get email up! >>> >>> -- >>> >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
