This was answered be Mark Walters (BMC) in response to my question.
Install the 32bit stdc++ library
=====================================>
Hi Mark,
Thanks for responding & Happy New Year!
Yeah. I figured the installer builds a few minimal tables with SQL and then
uses arcache to build Demo and then launches a bunch of imports and loads. I
followed the install guide which asked for libstc++.so.6 but only installed the
x64 version. I did an ldd on arcache and sure enough it’s 32 bit and needs
libstdc++.so.6 & 5. 5 seems to be on my machine.
/opt/bmc/ARSystem/bin/arcache:
libstdc++.so.6 (CXXABI_1.3) => not found
I am getting good and deleting the table spaces, users, bmc directory, killing
processes, and restarting the install – having had no end of issues with
building PDBs and making them accessible, the ARS user not having read to
tsnames.ora, wrong java version, and the like, so rerunning the installer is no
problem
I sure miss the stack installer !!!
Thanks for your email.
Cheers,
Ben Chernys
Senior Software Architect
Web: http://www.softwaretoolhouse.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install
**
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a
file called arCacheOutput – what does it contain? I’ve just seen a similar
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to
provide the 32 bit libstdc++.so.5 file required by the arcache binary.
The install process goes something like this – connect to db and create minimal
tables, install server binaries, start server, create temp installer user
account using arcache, import remaining forms/workflow from defs. If arcache
fails to create the temp install account then you’re left with a running server
but you have no users and a lot of missing forms.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install
**
Hi Folks,
CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9.
I am trying to install 9.
During the install process (of ARS server only) I get this error:
THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}
After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up – alas with no logins allowed – at least
using the API & the mid-tier. Obviously I will have missed some important
forms and data during the install.
Anyone run into this while installing ITSM 9?
What value does in the AR System Administrator prompt? I tried Demo with no
password and Demo with a password.
Cheers
Ben Chernys
www.softwaretoolhouse.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: January-19-16 15:38
To: arslist@ARSLIST.ORG
Subject: Re: Alternative ARS Installs
I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle
Ex and both times the ARS install has failed, in the same place. The install
screens appear and the database tables get built out but when it comes to the
point where it creates the Demo user and starts importing the sample data it
fails:
(Jan 18 2016 11:21:01.745 AM
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
PROGRESS EVENT
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
application passwords......]} (Jan 18 2016 11:21:01.750 AM
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0
-C true -t 5100 -u Action Request Installer Account -v ****** -x
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall
-o 151 ]} (Jan 18 2016 11:21:01.792 AM
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login
failed, but connected as a guest user.]},
Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected
as a guest user.
I've tried the install a few times to ensure I did not enter bad info but it
fails each time.
Did you guys run into the same thing? Maybe this is a ARS 9 issue?
TIA
Frank
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
