Ya, just an FYI for everyone, you can download documentation going back to 4.x including the original CRM product that is long since retired (sadly, because I really liked the CRM product). The only versions I have not been able to find is 3.x and back, but I can't say that I have even heard of a customer being on a 3.x version in at least 12 or 13 years.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bala iLink Sent: Friday, January 29, 2016 2:59 AM To: [email protected] Subject: Re: Help with AIE ** Thanks Carl for pointing it out. I acknowledge the mistake.. ________________________________ From: Action Request System discussion list(ARSList) <[email protected]<mailto:[email protected]>> on behalf of Carl Wilson <[email protected]<mailto:[email protected]>> Sent: Friday, January 29, 2016 7:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: Help with AIE ** Hi Bala, > During data exchange, field mappings between remedy & the source system will > be defined. Since AIE is no longer available in the latest versions, you > cannot see the documents . Incorrect, all legacy documentation is still available on the docs site: https://docs.bmc.com/docs/display/public/ac7604/PDFs ________________________________ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Charters Sent: 28 January 2016 16:26 To: [email protected]<mailto:[email protected]> Subject: Re: Help with AIE ** 9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide contains information about AIE. If you want me to send it to you off List just let me know, but you probably already have it I am guessing. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bala iLink Sent: Thursday, January 28, 2016 5:22 AM To: [email protected]<mailto:[email protected]> Subject: Re: Help with AIE ** Mark, You need to define the data source & data exchanges for creating AIE jobs. During data exchange, field mappings between remedy & the source system will be defined. Since AIE is no longer available in the latest versions, you cannot see the documents . Thanks, Bala ________________________________ From: Action Request System discussion list(ARSList) <[email protected]<mailto:[email protected]>> on behalf of Brittain, Mark <[email protected]<mailto:[email protected]>> Sent: Friday, January 22, 2016 5:17 PM To: [email protected]<mailto:[email protected]> Subject: Help with AIE ** Hi All & TGIF, I need to set an AIE job to get data from an external source each night and don't know where to start. I know what the external data is and where I want to put it. I have looked at some of the AIE jobs previously set up and it's not jumping out at me how to get started. I did look for documentation at BMC but came up empty there. If anyone knows where I can find the documentation to get started, that would be much appreciated ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
