I had the same issue after upgrading. Check SYS:Notification Messages for Offline records
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Monday, February 01, 2016 2:55 PM To: arslist@ARSLIST.ORG Subject: Group Notifications ** I've got a bit of a connundrum.... 2 weeks ago, we upgraded from ARS/ITSM 7.6.04 to 9.0.01 (Windows 2008 servers and SQL 2008). After the upgrade we began to receive complaints from our users (not all) that they were no longer receiving notifications from Remedy. These seem to be Group Notifications that are affected. I have on support group that has 4 members. All Group Notifications that are triggered by ITSM are only being sent to 1 member of the group. I tried removing the individuals from the group. No luck. I verified that all are set up for email notifications. Anybody ever run into a similar issue? I've not been able to find anything on Support Central that has been helpful. Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
