Have you checked the underlying CTM support group data? It sounds like their may be some corrupted entries for this support group that are not getting cleared out and rewritten when you delete and add the members.
On Mon, Feb 1, 2016 at 6:45 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I checked and we're ok there. I think the key to this issue is that only > some of the people in the group are affected. Others still get the Group > Notifications. > > Thanks for the suggestion Marcelo! > > On Mon, Feb 1, 2016 at 4:14 PM, Martinez, Marcelo A <marc...@cpchem.com> > wrote: > >> ** >> >> I had the same issue after upgrading. >> >> Check SYS:Notification Messages for Offline records >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II >> *Sent:* Monday, February 01, 2016 2:55 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Group Notifications >> >> >> >> ** >> >> I've got a bit of a connundrum.... >> >> 2 weeks ago, we upgraded from ARS/ITSM 7.6.04 to 9.0.01 (Windows 2008 >> servers and SQL 2008). >> >> After the upgrade we began to receive complaints from our users (not all) >> that they were no longer receiving notifications from Remedy. These seem >> to be Group Notifications that are affected. >> >> I have on support group that has 4 members. All Group Notifications that >> are triggered by ITSM are only being sent to 1 member of the group. >> >> I tried removing the individuals from the group. No luck. >> >> I verified that all are set up for email notifications. >> >> Anybody ever run into a similar issue? I've not been able to find >> anything on Support Central that has been helpful. >> >> Thanks in advance! >> >> >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Kelly Logan Senior Consultant Rapid Technologies, Inc. <http://www.raptek.com> Office: 313-651-7169 Cell: 313-645-4552 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
